• Home
• Women
• Men
• Custom Tee Shirt PrintingCanvas Art
• Gift certificates
• All products
• All categories
• View cart

BELLUS FRUX PRIVACY POLICY

Ordering Bellus Frux products online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.

Introduction
Bellus Frux regards customer privacy as an important part of our relationship with our
customers. The following privacy policy applies to all Bellus Frux users, and conforms to
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Jared at
0421 719 712.

Collection of Information
In order to use the Bellus Frux website, we may require information from you in order to
provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.
Any information collected by Bellus Frux is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information
Any details collected from Bellus Frux customers is required in order to provide you with our
products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff
development.

Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at sales@bellusfrux.com.au.

Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at sales@bellusfrux.com.au.

Orders
If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.

Communications
Bellus Frux uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at
sales@bellusfrux.com.au.
You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.

Third Parties
Bellus Frux may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that
service.
These third parties are prohibited from using your personally identifiable information for any other
Bellus Frux does not share any information with third parties for any unknown or unrelated uses.

Legal
We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.

Links
Links on the Bellus Frux site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of www.bellusfrux.com.au.

Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.

Bellus Frux Security Policy
Bellus Frux uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured
payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Bellus Frux or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further
protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the
merchant account held by Bellus Frux.
For more information about eWAY and online credit card payments, please visit
www.eWAY.com.au

Delivery Policy
Bellus Frux Clothing
After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your goods via Australia Post within
2 working days; however if goods are unavailable delivery will take a little longer.
If you wish to query a delivery please contact us at sales@bellusfrux.com.au.

Bellus Frux Receipt Confirmation
After ordering online, you will receive an email confirmation from eWAY containing your order
details (if you have provided your email address). We will normally confirm receipt of your order
within a few minutes of ordering. We will attempt to send your products via
Australia Post within 2 working days.
If you wish to query a delivery please contact us at sales@bellusfrux.com.au.

Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a
14 day money-back guarantee from the time you receive the goods. Please email us at
sales@bellusfrux.com.au within that time if you are not satisfied with your purchase so that we can resolve any
problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if
any attempt has been made to alter the product or if they have been dropped or broken. All products
must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You
assume any risk of lost, theft or damaged goods during transit & therefore advise you take out
shipment registration of insurance with your postal carrier. Bellus Frux

Your Choice

If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order.

 

Email Addresses

We will store your email address if you send us a query, place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and statistical information.

They are never disclosed for any other purpose.

With your permission, your details will also be used to advise you of Bellus Frux special promotions. You may also remove your email address from our subscription service at any stage.

Email Subscription Lists

Our email subscription service is an 'opt-in' system. You can unsubscribe or subscribe at any time by emailing sales@bellusfrux.com.au

Spam

We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:
http://www.dbcde.gov.au/policy_and_legislation/spam

Australian Law

We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988 and the Privacy Amendment (Private Sector) Act 2000 (Cth).

Dispute resolution services are available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

Bellus Frux welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

Peace of Mind

We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.

Bellus Frux complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.

-

bellus frux: beautiful fruits of the earth.

ENQUIRIES;

(p) 0421 719 712
(f) 07 3851 1828
(e) sales@bellusfrux.com.au

ABN 860 493 440 13